Trading Standards advice and help for consumers
Citizens Advice provides guidance on all consumer issues such as:
- advice before you buy
- businesses acting unfairly or illegally
- cancellation of contracts for goods or service
- faulty goods
- guarantees
- scams
- unsatisfactory service
What happens next?
Where appropriate, Citizens Advice consumer service will refer issues to us.
Due to resource constraints, it is not possible to investigate all referrals. However, all referrals are recorded to help build a picture of problems and scams that may be developing in West Northamptonshire.
This means resources can focus on issues which are likely to cause the most harm and where effective action may be possible.
Don't forget to check out the Buy with Confidence approved traders to find a reliable trader.
Contact the Citizens Advice consumer service
Citizen's Advice can be contacted Monday to Friday, 9am to 5pm (excluding bank holidays and public holidays) on 0808 223 1133.
Online form:
- general consumer query or complaint
- query or complaint about an energy company
- query or complaint about a postal service
Why information is on a different website
We are in the process of adding information to this new unitary council website. Some pages will give you a link back to a previous council website to help you find what you need. Read more about the council changes.
Last updated 30 September 2021