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Getting help with council tax

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Following an issue earlier this week with council tax payments via direct debit in the former South Northamptonshire area, we have investigated and discovered this was due to an administrative error on our part.

Anyone for whom this has caused financial or bank issues should call us on 0300 126 7000 selecting options 2, 3, 2 and 1 to reach the dedicated customer service team for the South Northamptonshire area

Set up an arrangement

If you are struggling to pay your council tax bill, contact us straight away. Don't let the problem get worse.

In some instances, we can set up a reasonable arrangement to get you back on track and potentially stop further recovery action. This may mean you need to make a payment upfront but we will look at your individual circumstances.

Reduce your bill

Are you on a very low income? It may be worth checking a Benefits Calculator to see if you can claim Council Tax Support to reduce your bill.

Make sure that you're receiving any discounts or exemptions that you may be entitled to.

If you are experiencing high levels of debt in other areas including your council tax, rent, utilities and other creditors, there are various organisations that could help you. They offer a variety of services including budgeting, arrangements, grants and debt consolidation.  

Organisations that could help include:

  • Citizens Advice Bureau (CAB) - The Council works closely with the CAB and makes every effort to signpost customers who may require their assistance. CAB is available for free, independent advice on financial matters. Customers can visit the CAB at Kettering Council offices on weekdays between 9:00am and 2:00pm and make an appointment by calling them directly.
    Phone: 0800 144 8848
    Website: www.citizensadvice.org.uk
  • Debtline - this is a free helpline for people with debt problems.
    Phone: 0800 808 4000
    Website: www.nationaldebtline.org
  • Advice UK - you can contact independent advice agencies through Advice UK at:
    Phone: 020 7407 4070
    Website: www.adviceuk.org.uk
  • StepChange - they give a free, confidential service to help you work out realistic solutions to your debt problems, avoid becoming bankrupt and learn how to manage your money.
    Phone: 0800 138 1111
    Website: www.stepchange.org
  • Community Law - this organisation can help offer advice on debt, benefits and housing.
    Phone: 01604 621038
    Website: www.communitylawservice.org.uk
Why information is on a different website
We are in the process of adding information to this new unitary council website. Some pages will give you a link back to a previous council website to help you find what you need. Read more about the council changes.

Last updated 25 January 2022